Shipping & Payment


 

Delivery time.


  • Domestic orders
  • Domestic orders are processed within 24 hours of order confirmation.
  • Orders placed by 3pm are shipped the same day.
  • Orders placed on holidays are fulfilled on the first working day after the holiday.
  • Total expected delivery time for domestic orders via courier is 2-3 business days
  • Orders confirmed after 15:00 are processed on the next working day.
  • Foreign orders (EU)
  • Orders within the EU are processed within 24 hours of order confirmation.
  • Orders placed by 3pm are shipped the same day.
  • Orders placed on holidays are fulfilled on the first working day after the holiday.
  • The total expected delivery time for international orders via the Polish Post is between 4 and 7 working days depending on the location of the parcel collection.
  • Orders confirmed after 15:00 are processed on the next working day.

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    Delivery costs


    • Cost of delivery within Poland
    • The cost of delivery within Poland is 16.00 PLN and cash on delivery is 22.00 PLN
    • Delivery is made by a courier company ( DPD/DHL)
    • DPD offers shipment tracking options on :Zlokalizuj paczkę
    • DHL offers shipment tracking options at :Zlokalizuj paczkę
  • Cost of delivery within EU
  • Cost of delivery within EU ( max 2 kg ) is 56,00 zł
  • Delivery is made through the Polish Post
  • Poczta Polska offers an option to monitor shipments at :Zlokalizuj paczkę


  • Methods of payment


    Payment by bank transfer

    In the title of the transfer, please write your order number and your name and surname. This will make it easier for us to identify your transfer and speed up the processing of your order. In the case of an ordinary transfer, the order processing time may be longer. This is due to the time that passes between making the transfer and its accounting in our account.
    Bank account: 50 1090 2590 0000 0001 4403 5949

    Bank account for international transfers : PL 50 1090 2590 0000 0001 4403 5949 SWIFT/BIC code Santander bank: WBKPPLPP



    Cash on delivery

    If you choose this method of payment, you will pay for the shipment on delivery to the letter carrier or courier. The order will be delivered to the given address and the order value will be collected. In case the delivery person does not find anyone at the given address, he/she will leave a notification to collect the shipment. This option is not available for international shipments.

    Automatic payment Przelewy24

    In the store FLEURDELYSEQUESTRIAN we provide payment by automated transfer, in which case there is no need to enter data for transfer and personal data. The service is based on full integration of the payment process with the banking system. When finalizing the purchase all transfer data are filled in automatically and their editing is blocked. Thanks to this, the buyer does not have to enter the data manually and a mistake is impossible. Making a payment using this channel takes only several seconds.

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